Refund Policy

1.Introduction

At Amarseotoools.com, we strive to ensure complete customer satisfaction with our premium tools and subscription rental services. Our offerings include SEO tools, AI tools, writing tools, and other website subscription rentals. We understand that there may be occasions when you need to request a refund. This Refund Policy outlines the conditions under which we issue refunds and the processes involved.

This policy applies to all purchases made through our website, including tool subscriptions, website subscription rentals, and any other digital services. By making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2.Refund Eligibility

You may be eligible for a refund under the following circumstances:

3.Refund Timeframes

The timeframe within which you can request a refund depends on the type of purchase:

• Monthly Tool Subscriptions: Within 14 days of the initial purchase or the most recent renewal date.
• Annual Tool Subscriptions: Within 30 days of the initial purchase or the most recent renewal date.
• Subscription Rentals: Within 48 hours of purchase and only if the subscription has not been accessed.
• AI and Writing Credits: Within 7 days of purchase and only if less than 10% of credits have been used.
• One-time Services: Within 14 days of the purchase date.
• Custom Services: Refund eligibility ends once work has commenced, unless otherwise specified in a separate agreement.

3.1. Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Other Payment Methods: Varies based on the provider

4.Refund Process

To request a refund for any of our tools or subscription rentals, please follow these steps:

For expedited refund requests or special circumstances, please contact our customer support team directly by phone at +880 1629810085.

5.Exceptions

While we strive to maintain a flexible refund policy, there are certain circumstances where refunds may not be available:

• Promotional or Discounted Tools: Items purchased with special promotional codes or at significant discounts may have limited or no refund eligibility.
• Tool Bundles: For bundled products or packages (combining SEO, AI, or writing tools), individual components may not be eligible for partial refunds.
• Subscription Rentals Already Accessed: Once a rented subscription has been accessed, it is not eligible for a refund.
• AI Credits Already Used: AI tool credits that have been consumed are not eligible for refunds.
• Data Migration or Analysis Services: Once these services have been completed, they are not eligible for refunds.
• Account Termination: If your account has been terminated due to violations of our Terms of Service, you will not be eligible for a refund.
• Excessive Use: If you have used a significant portion of the tools or exhausted allowed limits, refund eligibility may be reduced or denied.

6.Partial Refunds

In some cases, we may issue a partial refund rather than a full refund. This typically occurs when:

• You have used a portion of a tool subscription period (prorated refund based on unused time)
• You have used some AI credits or writing tool credits (prorated refund based on unused credits)
• Only part of an order is eligible for a refund
• A promotional discount was applied to the original purchase
• The tool or service has been partially delivered or utilized

The amount of a partial refund will be determined at our discretion, based on factors such as usage, time elapsed since purchase, and the nature of the product or service.

7.Payment Methods

Refunds are processed back to the original payment method used for the purchase. Specific conditions apply depending on the payment method:

7.1. Credit/Debit Cards

Refunds will be issued to the card used for the original purchase. It may take 5-10 business days for the refund to appear on your card statement, depending on your card issuer's policies.

7.2. PayPal

Refunds to PayPal accounts are typically processed within 3-5 business days. You will receive an email notification from PayPal when the refund has been processed.

7.3. Bank Transfers

Refunds via bank transfer may take 7-14 business days to process. We will require your correct banking information to process the refund.

7.4. Other Payment Methods

For other payment methods, refund timing and processes may vary. Our support team will provide specific details when your refund is approved.

8.Subscription Cancellation

Cancelling a tool subscription or rental is different from requesting a refund. When you cancel a subscription:

• Your service will continue until the end of the current billing period
• You will not be charged for subsequent billing periods
• Cancellation does not automatically trigger a refund for the current billing period

8.1. How to Cancel

To cancel your tool subscription or rental:

1. Log in to your Amarseotoools.com account
2. Navigate to "Account Settings" > "Subscriptions"
3. Select the subscription or rental you wish to cancel
4. Click on "Cancel Subscription" and follow the prompts

If you wish to receive a refund for the remainder of your current subscription period, you must submit a separate refund request after cancelling your subscription.

9.Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team:

Our support team is committed to addressing your refund inquiries within 1 business day. For urgent matters, we recommend contacting us via WhatsApp or Messenger for the fastest response.